Store Reopening Details

Implement protocols to minimize the risks of transmission

• We have reviewed industry-specific protocols on worksafebc.com to determine what is relevant to our business and have implemented it.
• We will continue to monitor updates on Work Safe BC's website for updated information.

First level protection (elimination): Limit the number of people at the workplace and ensure physical distance whenever possible.

• We have established and posted an occupancy limit for our premises, 20 clients.
• In order to reduce the number of people at the worksite, where possible staff are working remotely, on a staggered schedule, holding virtual meetings, rescheduling work tasks, and limiting the number of customers and visitors in the workplace.
• We have established and posted occupancy limits for common areas with limited space, such as break rooms and meeting rooms to 3 people.
• We have implemented measures to keep workers and others at least 2 metres apart, wherever possible.

Second level protection (engineering): Barriers and Partitions

• We have not installed any barriers at this time as we are able to maintain physical distance. This will be reassessed as appropriate.

Third level protection (administrative): Rules and Guidelines

• We have identified rules and guidelines for how workers should conduct themselves.
• Enforce number of clients into Once a Tree Furniture showroom (20), sales to monitor.
• Debit machine and customer card should be wiped down after each use
• Service desks are to be wiped after the client leaves.
• Clients are to be reminded of keeping the social distance and using hand sanitizer.
• Before touching samples clients must use hand sanitizer.
• Staff will NOT offer water, tea or coffee. Clients need to bring their own.
• Cash Desk Computer and Elo Touchscreen should be wiped down at end of every shift.
• No On Approvals will be offered at this time.
• No On Loans will be offered at this time.
• No In Home Consultations will take place until further notice.
• No RENTALS should be offered at this time.
• We have clearly communicated these rules and guidelines to workers.
• Drivers are not required to obtain customer signature for deliveries.

Fourth level protection: Using Masks

• All customer and staff are asked to wear masks while in the showroom and walking around.
• We have trained workers in the proper use of masks – document given to Staff.
• Masks are available for staff/ customers.
• Delivery drivers have masks & hand sanitizer and customers (accepting delivery) are requested to maintain distance.

Reduce the risk of surface transmission through effective cleaning and hygiene practices

• We have reviewed the information on cleaning and disinfecting surfaces.
• Our workplace has enough hand washing facilities on site for all our workers. Hand washing locations are visible and easily accessed.
• We have reviewed good hygiene practices with the workers, examples are: frequent hand washing and disinfecting surfaces to reduce the spread of the virus.
• Delivery teams have been advised to hand wash frequently and (at minimum) use hand sanitizer before and after every delivery.
• Hand sanitizer is available for customers at the entrance and throughout the showroom.
• We have implemented cleaning protocols for all common areas and surfaces.
• High touch surfaces are wiped down at the start and end of each day – part of opening/closing procedures.
• Designers will wipe common touch surfaces when a customer leaves and before serving a new customer.

Our workplace policies ensure that workers and others showing symptoms of COVID-19 are prohibited from the workplace

• Anyone who has had symptoms of COVID-19 in the last 10 days. Symptoms include fever, chills, new or worsening cough, shortness of breath, sore throat, and new muscle aches or headache.
• Anyone directed by Public Health to self-isolate.
• Anyone who has arrived from outside of Canada or who has had contact with a confirmed COVID-19 case must self-isolate for 14 days and monitor for symptoms.
• Sick workers should call in to report to first aid / health and safety rep even with mild symptoms.
• Worker(s) will be asked to go straight home if feeling unwell or show any symptoms of Covid.
• First aid / health safety rep to Clean and disinfect any surfaces that the ill worker has come into contact with.
• All workers understand to stay home when sick.