Customer Service-Operations Representative

Once a Tree has experienced tremendous growth over the years resulting in the need for a full time Customer Service-Operations Representative.

Our Customer Service is our first line of defence. You will attract potential customers by answering immediate product and service related questions or suggesting alternatives to those products and services. You are ultimately responsible for managing and controlling daily emails, phone calls and in store correspondence. In addition, you will manage in store vendor sampling and collateral, assist the SALES Team in day to day operations and customer experience, assist store merchandiser with staging and tagging all the while learning all products and brands represented by OAT.

The successful candidate requires a high school diploma or equivalent and 2-3 years of experience in the field or in a related area. They will have knowledge of commonly-used concepts, practices and procedures within the customer relations field. They will have excellent, verbal and written communication skills. A strong work ethic with the ability to resolve issues relating to customer issues weather they come in via phone, email, social media and in person. Multi-tasking is a huge part of this position. Being able to prioritize and manage time effectively will enable you to be successful in this role.

Please forward your Qualifications including; Cover Letter and Resume to: careers@onceatreefurniture.com or:

750 SW Marine Dr. Vancouver, BC V6P 5Y5